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Cancellation and Refund Policy 

 

By accessing Nexdha Ai Fintech Private Limited and using its services, you agree to the terms and conditions without limitation or qualification.

 

Nexdha Ai Fintech Private Limited reserves the right to amend the terms at any time and without prior notice to clients. You agree to be bound and regulated by the terms specified if you continue to use Nexdha Ai Fintech Private Limited after any updates. If and when they are made, privacy policies, disclaimers, and other applicable policies in general or specialized areas of the website and Mobile Application, Nexdha Ai Fintech Private Limited, or to a specific service are also considered terms.

 

Refund and Cancellation Charges Policy

 

During any transaction between the user and the merchant or service provider, Nexdha Ai Fintech Private Limited does not take control of any of the services or products provided by the seller/merchant. Nexdha Ai Fintech Private Limited also offers no guarantees or claims concerning the items or services that are provided to the consumer. If a refund or cancellation is required, the aggregator's or vendor's/terms merchant's and conditions will govern. Cancellation and refund fees are beyond the authority of Nexdha Ai Fintech Private Limited. Nexdha Ai Fintech Private Limited is not responsible for any refunds or cancellations, including any expenses incurred as a result of such cancellations or refunds.

 

Make an incorrect payment to the wrong person or send payment with the incorrect amount. Nexdha Ai Fintech Private Limited will not be liable, and your only option will be to contact the third party to whom the payment was received and request a refund if applicable. Nexdha Ai Fintech Private Limited will not issue refunds or reverse payments made by users in error.

In case of system failure or any technical error, automated refund will be initiated by system itself and amount will be credited within 3 working day (As per bank). All refunds will be credited to the original method of payment unless the User specifies an alternative mode.

 

Prepaid Recharge Policy

 

All prepaid recharge sales made through the Nexdha Ai Fintech Private Limited site are final, with no refunds or exchanges available. The user is liable for the actions of the cell phone number or DTH account number for whom the user has made a prepaid service purchase and all charges incurred as a result of such purchase. The user is solely responsible for all information provided about the data card and related recharge services, as well as all charges incurred as a result of those purchases. Nexdha Ai Fintech Private Limited is not responsible for any prepaid recharge transactions made with an inaccurate mobile number, DTH number, or data card information and or connected services.

Refund Policy

You can always fill in the form or email request for refund of your payments.

Refund policy in terms of which the option of, replacement and/ or refund is solely decided by Nexdha Ai Fintech Private Limited. All GIFT VOUCHERS / CARDS s listed under a particular category may not have the same refund policy. Our refund TAT is for 10 working days. If 10 working days have gone by since your refund request, unfortunately we won’t be able to process/offer any refund in that case.

 

 

User Agreement and Responsibility

 

Nexdha Ai Fintech Private Limited disclaims any legal, financial, or other liability that may occur as a result of, or be caused by, any act, omission, or otherwise of any user on its website/mobile application. The user is responsible for expressly agreeing that Nexdha Ai Fintech Private Limited is simply a payment facilitator and intermediary. As a result, the user is released from any liability that may come from this. Furthermore, the user acknowledges that you implicitly agree to this disclaimer by accessing or using Nexdha Ai Fintech Private Limited/Mobile App.

 

The user is encouraged to read the merchant's or vendor's services and terms and conditions carefully. Nexdha Ai Fintech Private Limited is not responsible if you are unable to access the terms and conditions or suffer a loss due to your failure to do so. The user is responsible for acknowledging and agreeing that the actual sale contract is made directly between the user and the merchant/vendor. Nexdha Ai Fintech Private Limited has no control over or prevents any changes to the details published and descriptions of the aggregator's or merchant's website/applications and is not responsible for any content contained within.

 

Accountability of the Company

 

Nexdha Ai Fintech Private Limited has no control over the things featured, their existence, safety, quality, or legality, the accuracy of the aggregator's content or listings, or the merchant/capacity vendors to sell the items or offer the services. Nexdha Ai Fintech Private Limited does not control any of the listings, bookings, or services given by the merchant/vendor at any stage throughout the transaction between the user and the merchant/vendor.

 

In the event of a dispute, Nexdha Ai Fintech Private Limited records should constitute indisputable evidence of the transactions carried out through the use of the user's account and financial holdings.

 

The user is entirely responsible for any information provided by him or her, including his or her bank card data and any other papers he or she provides. The company cannot be held liable for any disputes or erroneous payments made by the user. In the event of applicable faults or any other genuine disagreement, the company will consider cancellation or reimbursement.

 

If the company has to commence any refunds in the user's account. In that case, the company will notify him or her. The company will initiate the refund procedure in a few business days after ultimately confirming the refund method and verifying the legitimacy of the reason supplied by the user.

 

All of the procedures provided here are in full compliance with Nexdha Ai Fintech Private Limited's most recent laws and regulations. They will not accept any deceptive practices used by consumers to gain refunds. Users are expected to adhere to the company's general terms and conditions and are bound by the company's criteria.

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Further Questions? Please contact us regarding any questions regarding this policy, at support@nexdha.com
last updated: Jan 2024

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